Baggage information
Everything you need to know about traveling with bags, including weight, size limit and what you can bring. Select the airline you are traveling with to learn more.
Carry-on Calculator
SkyTeam members’ carry-on baggage policies may vary. If you’re connecting between airlines, SkyTeam’s Hand Luggage Calculator makes it easy to comply with on-board baggage rules for your whole itinerary. Simply enter your airlines and class of travel.
And don’t forget, whatever you carry on will need to fit in the overhead bins or under the seat in front of you.
Extra baggage allowance
SkyTeam Elite and Elite Plus members enjoy extra baggage allowance. There’s an additional 10kg for Elite members and 20kg for Elite Plus, or one additional bag where the piece concept applies.
Labelling to final destination
If connecting flights are booked under one ticket, bags will be labelled to your final destination. If not, while our agents will do their best to help, it might not always be possible to check them all the way. In some cases, though labeled to the final destination, the bag needs to be picked up to clear customs.
Delayed, lost or damaged baggage
What do to if your bag doesn't arrive on the belt, is damaged or delayed. Find out what steps to take and your rights as a passenger.
1. Wait and see
If your bag isn’t first on the belt, don’t worry. It can take a while for everything to be unloaded and on some occasions, a bag might end up on a different carousel by mistake. Oversized bags and sporting equipment are often collected from a specific area of the baggage hall.
2. File a report
If your bag is missing, report it to the airline’s baggage services team straight away who will issue a Property Irregularity Report (PIR). You’ll be asked for your bag receipt, a description, a form of ID, contact details and an address for where the bag should be delivered to.
3. Essential expenses
Airlines will reimburse you for reasonable expenses you incur due to the delay to your bag, such as toiletries and a change of clothes. You’ll need to keep the receipts for any items you purchase.
4. Track your bag
If your bag has a tracking device on it, you’ll be able to pinpoint its location. If it doesn’t, you’ll be able to track it online it using your Property Irregularity Report (PIR) via your airline’s baggage tracing tool.
5. Keep in touch
Make sure to stay in contact with the airline and follow up regularly about the status of your bag. Most delayed bags are put on the next flight to your destination and quickly reunited with their owners.
6. Carry-on
If you want to ensure your bag arrives when you do, consider packing lighter. SkyTeam’s Carry-on Calculator lets you know the hand-baggage allowance for every airline in your itinerary.
Excess baggage
Make sure your bag meets your airline's size and weight requirements. Airlines may charge excess baggage fees if your bag is too big or too heavy. To avoid unpleasant surprises, learn more about excess baggage fees and procedures.
FAQs
Got a question? Below you'll find a list of the most frequently asked questions (FAQ) around baggage. If you can't find the answer you're looking for, please get in touch.