Airline policies and services


Find out more about different SkyTeam member airline policies before you fly to make your trip as smooth as possible.

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Guaranteed reservations

SkyTeam Elite Plus members are guaranteed a confirmed Economy Class reservation on any SkyTeam long-haul flight worldwide, even if the flight is sold out.

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Single check-in procedures

Check-in once: simply visit the kiosk or counter to select your seats and collect your boarding passes for your first flight -- and for connections on other SkyTeam airlines. All the way through to your final destination.

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Let us know about your trip

SkyTeam member airlines comply with strict safety, quality, IT and customer service standards. Should you have any feedback, please feel free to let us know how we are doing.